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GotExchange is an Application Service Provider (ASP), not an Internet Service Provider (ISP). We provide Microsoft Exchange Server as an outsourced service. We do not sell Internet bandwidth, though many of our partners can assist us when connectivity is required for a service deployment.
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"Hosting" companies function as an extension to your corporate facilities, with highly redundant data centers providing rack space for your servers and other equipment. GotExchange, on the other hand, functions as an extension of your Information Technology team, managing and monitoring our sophisticated messaging and collaboration infrastructure, so you don't have to. The value we bring is in our expertise running Microsoft Exchange and related systems.
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GotExchange has invested hundreds of thousands of dollars in a robust Exchange infrastructure, including clustered, redundant servers and an industry-leading Storage Area Network.
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GotExchange supports many different email addressing schemes, and can work with your domain hosting service to provide you with an email address in the format "yourname@yourcompanyname.com". If you have not registered an Internet domain, GotExchange can provide you with an email address in the format "yourname@yourcompanyname.GotExchange.com" as an alternative
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Instead of the weeks or months involved in standard enterprise software deployments, GotExchange can get your first users up and running in just minutes through our instant-on technology. Even large organizations can migrate to our services in a fraction of the time usually associated with deploying new systems. And faster deployment means faster time to productivity, an important competitive advantage for your organization.
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Yes, but only in a limited fashion. The latest version of the Macintosh Operating System, OS X, supports a client software package called Entourage X, which is comparable in function to Outlook 2000. However, it requires several different communications protocols to support the same shared features as Outlook (e.g., IMAP, DAV, LDAP, and more) - and GotExchange does not support the full complement of these protocols at this time
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Subscribers to GotExchange's Exchange Application Service access GotExchange servers through industry standard encryption mechanisms and SSL. Optionally, customers may utilize VPN based connections, or point-to-point connections into GotExchange's data centers for maximum security.
Users of GotExchange's OnSight Exchange System connect to the servers locally (behind their corporate firewall), so added security measures are not necessary.
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More than 100,000 viruses, Trojan horses, etc. have been identified, with new variations released every day. GotExchange upgrades our anti-virus protection every hour to ensure that your users dont suffer outages from a virus attack.
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SSL and VPN are two separate ways of encryption that GotExchange bundles with its service offerings. By default, all Outlook Web Access (OWA) communication is done via SSL. A client connects to the Internet via their ISP, opens an OWA session via an Internet browser (IE or Netscape) and makes a connection to the GotExchange OWA web page. The web session to GotExchanges Exchange servers is all done through SSL so all IDs, passwords and emails are encrypted with 128-bit encryption.
The GotExchange VPN offering is done via 3DES encryption algorithms.
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Now you can synchronize your PDA's Pocket Outlook wirelessly - no cradle necessary! This optional feature is an additional fee.
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A special condensed interface designed to allow access to a mailbox from the web browser on any mobile device - cell phone or PDA.
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The RPC over HTTP protocol allows your full Outlook 2003 MAPI clients to connect to Exchange 2003 Servers using HTTP/HTTPS. This solves the problem remote Outlook 2003 users have when located behind restrictive firewalls. The trick is to figure out how to properly configure the Outlook 2003 client to use this protocol. If you have remote users who need to access Exchange 2003 via Outlook 2003, then check out this article and see how to configure Outlook 2003 to use RPC over HTTP.For users of Windows XP and Outlook 2003, VPN's are unncessary if your ISP blocks port 135.
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This new interface has been significantly enhanced to add more functionality and looks almost exactly like Outlook 2003.
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GotExchange employees are restricted both through access control mechanisms and through contractual obligations from viewing the data of individuals or corporations. Usage logs and alarms are in place to protect our customers privacy.
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All data is secured in our data centers or managed systems with applicable encryption technologies and access controls. Only authorized GotExchange Systems personnel can enter our data centers, utilizing digitized card keys and biometric security measures. GotExchange utilizes Server/Network and application management tools to ensure service reliability and availability, and we service our growing customer base with multiple data centers located in different geographic areas. In addition, we have trained staff and created partnerships with large consulting firms to plan for future operating system and application upgrades.
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GotExchange manages data backup nightly by doing full backups of the databases and user information. Disaster recovery servers are available and backup tapes are stored off-site in case of disaster to a data center.
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Using GotExchange's standard Exchange services, users must install the client application (i.e. Microsoft Outlook) on their local PC's and configure it according to instructions provided by GotExchange's Customer Care Team. (GotExchange provides downloads of Microsoft Outlook to qualified users.) Microsoft provides minimum requirements for the deployment of Outlook as part of the Microsoft Office suite. However, GotExchange recommends that you use a computer with the following minimums to get a satisfactory experience: Pentium II ( 500Mhz); 64 Mb RAM; and a broadband internet connection (T1, DSL, or cable modem). Dial up connections may be used, but offline configuration of Outlook is recommended.
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For companies that want even higher levels of security and performance than Internet-based services can provide, GotExchange supports optional Virtual Private Networking and point-to-point connections between our customers sites.
Additionally, a wireless handheld such as a Pocket PC or Palm device can also be used to access your mailbox. GotExchange also supports the Blackberry wireless email device for our Exchange users.
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For the Exchange Application Service, each of our data centers utilizes multiple connections to the Internet over a variety of carriers. Internet links are load-balanced and redundant to ensure full-time connectivity between the Internet and GotExchanges application servers.
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Using GotExchange's standard Exchange services, users must install the client application (i.e. Microsoft Outlook) on their local PC's and configure it according to instructions provided by GotExchange's Customer Care Team. (GotExchange provides downloads of Microsoft Outlook to qualified users.) Microsoft provides minimum requirements for the deployment of Outlook as part of the Microsoft Office suite. However, GotExchange recommends that you use a computer with the following minimums to get a satisfactory experience: Pentium II ( 500Mhz); 64 Mb RAM; and a broadband internet connection (T1, DSL, or cable modem). Dial up connections may be used, but offline configuration of Outlook is recommended.
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At GotExchange, we recognize that delivering an application isnt enough; helping users become more productive with the software is where the real benefit of technology resides. Thats why we provide a customer care team thats available to answer virtually any question on how to connect to the applications, how to use specific features, etc. We also provide documentation on the best practices for Outlook & Exchange to ensure that your users become productive on day one.
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GotExchange provides support to designated "administrators" at our customer companies; these administrators are responsible for basic user support tasks, such as password changes, etc...
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To reset your password, go to Outlook Web Access, click on the Options icon on the Outlook Shortcut bar (far left of the screen), click on the Change Password button on the screen that appears, and enter the required information in all the fields. (Please note that you'll need to change the server name to GotExchanged01.)
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Our infrastructure and our on-staff expertise enable us to guarantee the uptime of our systems at 99.9% and we put our money where our mouth is, with contractually defined financial penalties for non-compliance. Additionally, we perform full daily backups of our systems, and we have a comprehensive disaster recovery plan in place to handle even the remotest possibilities. So instead of the semi-regular software downtime you might be growing accustomed to, were up and running when you need us to be.
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GotExchange works closely with Microsoft and other vendors to test their new releases and upgrades in our R&D lab. Once approved, we then carefully develop an implementation plan to make the upgrade seamless, and provide at least 3 day's notice to our users prior to any maintenance windows. Upgrades, patches, and other maintenance are usually accomplished on weekend nights to minimize service disruption.
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All data resident within our applications and servers are the property of the organization that created and/or stored the date within our system. GotExchange makes no claims to any contact information, email content, documents in public folders or any other type of data contained within the applications running on our servers.
In the event of termination of subscription to GotExchanges services, customers can download their information from our servers manually, or GotExchange will provide the customers data in a standard format, such as Outlook PST format, within 30 days of the effective date of such termination. Customer will be responsible for the cost of any media required for delivery of these files, plus delivery charges.
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redundant network connections, power, etc.
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add/delete users, change all display information, change plans, create contacts, setup forwarding, etc...
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automatic scanning of all e-mails & attachments
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daily, weekly, and monthly backup.
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Outlook Mobile Access and Exchange Server ActiveSync features, formerly found in Microsoft Mobile Information Server 2002, are now built-in with all Exchange Server 2003 Standard installations.
By adding this functionality to the core of each standard Exchange 2003 installation, Exchange Server 2003 reduces the mobile e-mail administrative complexity and potential need to deploy additional mobile server products in the corporate environment, thus lowering the total cost of ownership. Complementing the Outlook 2003 and Outlook Web Access mobile improvements, Outlook Mobile Access and Exchange Server ActiveSync help provide security for corporate e-mail on a range of mobile devices including browser-based mobile phones and Microsoft Windows Powered Mobile Devices
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Outlook Web Access is a tightly integrated component of Exchange Server 2003. The architecture of Outlook Web Access has been redesigned since its introduction in Microsoft Exchange Server version 5.5. Furthermore, enhancements to the Exchange Server 2003 architecture dramatically affect the way Outlook Web Access functions and help to secure corporate messaging information. Outlook Web Access for Exchange 2003 offers greatly improved security and privacy. You can learn more about the security enhancements in the feature overview sections later in this paper.
Outlook Web Access now features a redesigned user interface very similar to Outlook 2003, a spelling checker, creation and modification of server-side rules, and Web beacon blocking. Support for tasks, auto signature support, and address book enhancements simplify the task of managing information. Using a Web browser, Outlook Web Access extends the messaging capabilities of Exchange Server through the Internet to the World Wide Web.
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A powerful communication and scheduling program, Outlook 2003 offers new and enhanced functionality that improves your efficiency and makes it easier to collaborate with colleagues. This new functionality includes a completely redesigned user interface for easier mail reading and message management, HTTP access from Outlook, and a new local copy of mailbox using the new cached Exchange mode feature.
Using the new cached Exchange mode feature offers users much faster access to their data and fantastic new opportunities in usability. Improvements in MAPI compression allow data to travel faster between Outlook 2003 clients and Exchange 2003, reducing the number of communication round-trip attempts and bytes over the network. Like the rest of the Microsoft Office System, Outlook 2003 helps you work smarter
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GotExchange's Microsoft Exchange Hosting (ASP)
In GotExchange's Hosted Microsoft Exchange Service, GotExchange delivers Microsoft Exchange as a network-based service, with the full feature-set that users have come to expect from this sophisticated message system. This innovative approach provides Fortune-500 class IT infrastructure, operations and services to any size company, offloading internal IT departments and helping companies focus on their core business functions. (This model is also known as the "application service provider," or ASP, delivery model.) The hosted Exchange approach transforms Exchange Server from software and hardware that an organization must purchase and maintain into a pay-as-you-go service delivered over public and private networks, utilizing Internet and Web technologies.
GotExchange enhances the software with unique add-ons, including wireless access; fax services, and much more.
World-Class Exchange Architecture
In order to provide Exchange hosting to our subscribers, GotExchange has deployed an advanced Exchange Server architecture with clustered, redundant servers configured in automatic fail-over mode. The accompanying storage system is based on an industry-leading Storage Area Network (SAN), which is backed up nightly.
GotExchange's Microsoft Exchange Hosting service enables clients to utilize GotExchange's world-class Exchange architecture, rather than building an internal system.
These servers are housed in a data center facility, which provides redundant electrical, cooling, and fire suppression systems, and maintains tight physical security through the use of biometric (hand-scan) door locks, electronic key cards, signature matching systems, locked-down floor tiles, and security-louvered windows.
In other words, we've built a world-class system that any Global 2000 company would be proud of, and we've staffed it with some of the world's leading experts on enterprise Exchange systems. This enables us to provide Exchange to you with a service guarantee: 99.9% availability, around the clock.
All of GotExchange's hosting operations are painstakingly documented, with the results of all actions measured and analyzed for ways to improve the quality and reliability of our services. This dedication to continuous improvement is at the heart of the ISO 9001:2000 registration that GotExchange earned in December 2000, the very first company in the U.S. (and the only messaging service provider in the world) to earn this distinctive mark of quality.
GotExchange's "A" - A Powerful Account Management Tool
Designated administrators at our customer companies get access to Q, GotExchange's industry-leading tool for account management. With an easy-to-learn, Windows Explorer-like user interface, Q provides a simple way to manage all of your user accounts, including:
- Create new user or delete existing mailbox
- Change passwords
- Add storage, wireless, or other services
- Create global distribution lists
- Control public folder permissions
- And much, much more
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Most mailboxes today are constantly flooded with SPAM - unwanted advertising of any kind. In fact today more than 50% of all emails worldwide are spam mails! According to a recent report from independent research company Nucleus Research, spam is costing businesses as much as $874 per employee per year in lost productivity since an average employee receives the up to 13.3 spam mails per day! To date, a global solution against the senders of these junk mails is nowhere in sight. Leaving only one solution: the receivers must shield their mailboxes using sophisticated filtering software.
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